IMPORTANT: Orglamix Troubles

Sometime in the last 12-ish hours Cheri, the owner of Orglamix, appears to have disabled wall posts and pictures by fans on the Facebook page.

Unfortunately, this comes after 1) she’s reportedly been ignoring contact attempts for weeks, and 2) fans were complaining that orders they had placed in February and early March still hadn’t shown up.

I have seen people saying that they’ve filed PayPal claims against her, which she then failed to respond to and PayPal wound up refunding the purchases.

I urge you, if you have been waiting on an order placed 3+ weeks ago, file a PayPal dispute or credit card/bank chargeback NOW. There are time limits on filing disputes (PayPal only gives you 45 days, but banks and credit cards give 30-90 days typically), so please, don’t let time run out. Cheri always has the opportunity to respond to a dispute, so don’t keep waiting for your order to magically appear.

Also, since Cheri’s been systematically shutting down contact methods and such (she also has reportedly been ignoring Etsy messages, and the “contact” page on the Orglamix website is blank), you can get in touch with other customers at this Facebook page.

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~ by shatteredshards on April 1, 2011.

4 Responses to “IMPORTANT: Orglamix Troubles”

  1. Oh, that’s just terrible :s

    • Isn’t it, though? It was one thing when nobody was getting answers for weeks, but just last night I saw recent complaints about orders from February 25th and May 5th not showing up, and then today they’re all gone. I don’t know how much longer she expects to be able to delete comments and ignore customers.

  2. I… this boggles the mind. This is not how you run a business.

    Although I suppose this might be how you cut and run on a business. Cheri should have just come clean on the whole thing in the first place, not ignored it and hoped it’d go away. I feel bad for all of the people who are waiting for their orders.

    • You’re absolutely right, she should have just admitted the truth.

      But, sad to say, I’m not surprised, not after seeing GlitterSniffer, Lime Crime, Pure Luxe, Taylor Made Minerals, etc etc all sit around and deny it until it blows up.

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